Privacy Policy

Effective Date: 28th October, 2024
Company Name: Lynk-Connect LTD
Website: https://lynk-connect.com/

At Lynk-Connect LTD (“the Company,” “we,” “us,” or “our”), we are committed to protecting the privacy and personal information of our clients and website visitors.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in connection with our website, trading platform, forex trading services, and other related services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Personal Identification Information:
Your name, residential address, date of birth, nationality, email address, telephone number, and other contact details.

Financial Information:
Bank account details, payment information, transaction records, deposit and withdrawal history, and credit or debit card information where applicable.

Know Your Client Information:
Identity verification documents, including passports, national identity cards, driving licences, proof of address, utility bills, bank statements, photographs, and other documents required for Know Your Client (“KYC”) or Anti-Money Laundering (“AML”) verification.

Trading and Account Information:
Trading account details, account activity, order history, transaction history, open and closed positions, account balances, trading preferences, and platform usage.

Technical Information:
Internet Protocol address, browser type, operating system, device information, login data, website activity, Cookie information, and other technical information collected when you access our website or trading platform.

Communication Records:
Emails, online messages, support requests, telephone communications, complaints, feedback, and other correspondence between you and the Company.

2. How We Use Your Information

We may use your personal information for the following purposes:

To create, manage, and maintain your trading account.
To verify your identity and complete KYC, AML, sanctions, and fraud-prevention checks.
To process deposits, withdrawals, payments, and other financial transactions.
To provide access to our website, trading platform, and related services.
To provide customer support and respond to your enquiries, requests, or complaints.
To monitor trading activity, account security, and platform usage.
To detect, investigate, and prevent fraud, money laundering, market abuse, unauthorised access, or other suspicious activities.
To comply with legal, regulatory, tax, audit, and record-keeping obligations.
To improve the functionality, performance, security, and user experience of our services.
To conduct internal analysis, research, risk management, reporting, and business administration.
To send service-related notifications, account updates, security alerts, and administrative communications.
To provide marketing information about products, services, promotions, or offers where permitted by applicable law.
To establish, exercise, or defend legal claims.

3. Legal Grounds for Processing

Where applicable, we may process personal information based on one or more of the following legal grounds:

The processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
The processing is necessary to comply with a legal or regulatory obligation.
The processing is necessary for the Company’s legitimate business interests.
You have provided your consent to the processing.
The processing is necessary to protect the vital interests of an individual.
The processing is necessary for the establishment, exercise, or defence of legal claims.

Where processing is based on your consent, you may withdraw your consent at any time. However, withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.

4. Information Sharing

Lynk-Connect LTD does not sell or rent your personal information to third parties.

We may disclose or share personal information in the following circumstances:

Where required by law, regulation, court order, regulatory authority, law-enforcement agency, or governmental body.
With payment processors, banks, financial institutions, and payment service providers.
With identity verification, KYC, AML, fraud-prevention, or compliance service providers.
With trading technology providers, liquidity providers, platform providers, hosting providers, and information technology service providers.
With professional advisers, including lawyers, auditors, accountants, consultants, and insurers.
With customer support, communications, analytics, marketing, or website service providers.
Where necessary to investigate suspected fraud, unlawful activity, security incidents, or breaches of our terms and policies.
In connection with a merger, acquisition, restructuring, financing arrangement, transfer of business, or sale of assets.
Where you have provided consent or instructed us to disclose the information.

Third-party service providers are expected to process personal information only for the purposes for which it was disclosed and in accordance with applicable confidentiality, security, and data-protection requirements.

5. International Data Transfers

Your personal information may be processed, stored, or transferred to countries outside your country of residence.

The data-protection laws of those countries may differ from the laws applicable in your jurisdiction.

Where required, Lynk-Connect LTD will take reasonable steps to ensure that appropriate safeguards are in place to protect personal information transferred internationally.

6. Security of Information

We implement reasonable technical and organisational measures to protect personal information against:

Unauthorised access.
Accidental or unlawful loss.
Misuse or alteration.
Unauthorised disclosure.
Destruction or damage.
Cybersecurity incidents.

These measures may include encryption, firewalls, secure servers, access controls, account authentication, monitoring systems, and internal security procedures.

However, no method of transmitting information over the internet or storing information electronically is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.

Clients are responsible for maintaining the confidentiality and security of their account login details and passwords.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

We may also retain information where necessary to:

Comply with legal, regulatory, tax, accounting, or reporting obligations.
Complete KYC and AML record-keeping requirements.
Resolve disputes or complaints.
Prevent fraud or unauthorised activity.
Enforce agreements.
Establish, exercise, or defend legal claims.

The applicable retention period may vary depending on the type of information, the purpose for which it was collected, and relevant legal or regulatory requirements.

8. Your Rights

Subject to applicable laws and certain limitations, you may have the right to:

Request access to personal information held about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal information.
Request restriction of the processing of your personal information.
Object to certain processing activities.
Request a copy of your personal information in a commonly used format.
Withdraw your consent where processing is based on consent.
Opt out of direct marketing communications.
Submit a complaint to an appropriate data-protection authority.

Certain requests may be refused or limited where retaining or processing the information is required for legal, regulatory, compliance, security, fraud-prevention, or contractual purposes.

We may request additional information to verify your identity before responding to a request.

9. Marketing Communications

Where permitted by applicable law, Lynk-Connect LTD may send you information about products, services, promotions, updates, or offers that may be relevant to you.

You may opt out of marketing communications at any time by:

Using the unsubscribe option included in the communication.
Changing your communication preferences where available.
Contacting us using the contact details provided below.

Opting out of marketing communications will not prevent you from receiving essential service-related communications, security alerts, account notifications, or legal notices.

10. Cookies

We use cookies and similar tracking technologies to:

Ensure the proper functioning of our website.
Remember user preferences.
Improve website performance and functionality.
Analyse website traffic and usage.
Enhance security.
Provide relevant content and advertising where applicable.

You may manage or disable cookies through your browser settings or through any cookie preference tool provided on our website.

Disabling certain cookies may affect the functionality or availability of some website features.

For additional information, please refer to our Cookie Policy.

11. Third-Party Websites

Our website or trading platform may contain links to third-party websites, services, or applications.

Lynk-Connect LTD is not responsible for the privacy practices, security, content, or operations of third-party websites.

Clients and website visitors should review the applicable privacy policies of third-party websites before providing personal information.

12. Changes to This Privacy Policy

Lynk-Connect LTD reserves the right to amend, update, or modify this Privacy Policy at any time.

Any changes will be published on this page, and the Effective Date displayed at the top of the Privacy Policy may be updated accordingly.

Where appropriate, we may notify clients of material changes through our website, trading platform, email, or other communication channels.

Continued use of our website or services following the publication of an updated Privacy Policy constitutes acknowledgement of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us at:

Company Name: Lynk-Connect LTD
Email: info@lynk-connect.com
Website: https://lynk-connect.com/